Welcome to Skydive Kendwa Refund & Cancellation Policy

Tandem skydives

If you want to experience a tandem skydive visit our office to book your adventure at the manifest desk or contact us with the details provided on this website. African Skydive Ventures Ltd’s manifest accepts cash USD or TSH, debit cards and Visa and Mastercard.

 

If African Skydive Ventures Ltd cancels your tandem skydive due to unfavorable weather conditions or other circumstances beyond African Skydive Ventures Ltd's control, you can choose to reschedule your tandem skydive to another available date or have your deposit refunded.

If you request a refund, the purchase price will be refunded using the original payment method.

In case you are unable to experience your tandem skydive due to your own misconduct (rescheduling your booking without a minimum of 24 hours' notice, failure to show up on time, being under the influence of alcohol or drugs before your skydive or not following other instructions and requirements for a tandem skydive) you will not be entitled to get refund of the deposit. 

In the case of an equipment malfunction or fault concerning any recording equipment where no images were recorded or are otherwise incomplete a ‘re-jump’ may be offered at no additional cost, or if this is not possible, a partial cash refund may be issued at the sole discretion of African Skydive Ventures Ltd, which is not to exceed the amount of USD 75.

Customers booking a tandem skydive through a travel agent/agency are advised to first check availability with African Skydive Ventures Ltd before doing so. Please note, African Skydive Ventures Ltd does not take responsibility for erroneous/duplicate bookings made/guaranteed by the agent/agency when there is no availability. Additionally, in case skydiving operations are canceled for the day and the customer is eligible for a refund, the customer must contact the agency for the refund. 

African Skydive Ventures Ltd reserves the right to close either of its dropzones or cancel operations thereof in any other dates than specified here. African Skydive Ventures Ltd will not be responsible for any incidental expenses or consequential losses that skydivers may have incurred as a result of the planned or unexpected dropzone closures including but not limited to visas, airfare tickets, fees related to booking of accommodation, etc.

 

Licensed Skydivers

Jump tickets are available for purchase at our Manifest desks. 

African Skydive Ventures Ltd's Manifest offices accept cash USD or TSH, debit cards and Visa and Mastercard.

If you want to use the services of our packers, you must buy tickets from Manifest.

 

If you are unable to use your jump tickets, they are fully refundable at Manifest (jump ticket packages are non-refundable and non-transferable).

Refunds are processed by the manifest office which provided the initial sale.

If you request a refund, the purchase price will be refunded using the original payment method.

 

African Skydive Ventures Ltd reserves the right to close  its dropzone or cancel operations thereof in any other dates than specified here. African Skydive Ventures Ltd will not be responsible for any incidental expenses or consequential losses that skydivers may have incurred as a result of the planned or unexpected dropzone closures including but not limited to visas, airfare tickets, fees related to booking of accommodation, etc.

 

AFF Students

Payments for the AFF course are processed by manifest at the Dropzone. Cash USD only, debit cards and Visa and Mastercard are accepted. Click here to view the price list. 

In case a student cannot complete the AFF course (ground school and/or subsequent skydives) they will only be charged for the services they have started. 

Any payments will be refunded using the original payment method.

African Skydive Ventures Ltd reserves the right to close either of its dropzones or cancel operations thereof in any other dates than specified here. African Skydive Ventures Ltd will not be responsible for any incidental expenses or consequential losses that skydivers may have incurred as a result of the planned or unexpected dropzone closures including but not limited to visas, airfare tickets, fees related to booking of accommodation, etc.

 

African Skydive Ventures Ltd Merchandise Stores

African Skydive Ventures Ltd’s gear store accept cash (USD and TSH), debit cards and Visa and Mastercard.

No refunds on any purchase are accepted in the store.

You can exchange items within 14 days of purchase at the store where the item was originally sold.

Items must be unworn with sales tags still attached and proof of purchase needs to be presented to our store’s attendants.

 

Rigging loft

Payment for our rigging services can be made by cash (USD only), debit cards and Visa and Mastercard.

All payments for riggers’ services are processed by the Manifest Desk.

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